Payment, return & refund policy

PAYMENT

We accept credit, debit, and prepaid cards issued by the following networks:


We also accept PayPal-the most popular online payment method worldwide


When you place order with Paypal, you will be redirected to the PayPal payment page where you are required to log on to your Paypal account with your username and password. If Paypal does not support your currency, your payment will automatically be charged in US dollars.

If you have some trouble making a payment, please see some helpful suggestions below:

MY PAYMENT WON'T GO THROUGH, WHAT SHOULD I DO?

If you’re unable to pay with your debit or credit card

  1. Make sure all information is correct including the credit card number, expiration date, CVV code and billing address.
  2. Check your credit or debit account balance for available funds.
  3. Check whether your card is authorized or default online transaction limit is too low.
  4. Try refreshing the page or logging completely out and then logging back in.
  5. Start over with a new order instead of trying to pay for the same order over again.
  6. If your payment is still declined, you may need to contact your bank.

    As part of their security, most credit card companies will automatically block international transactions or payments unless the card holders specifically request that they accept the transaction.

  7. Pay with your credit or debit card through Paypal. If you do not have a Paypal account, you can safely and easily use the services as a "guest".
  8. Try using a different card.
  9. Try through PayPal if you have a PayPal account.

If you‘re unable to pay with Paypal

  1. Check with Paypal to see if your account has a transaction limit.
  2. According to PayPal rules, the shipping address and the billing address must be in the same country, otherwise the payment will be declined.

If Paypal is still not working, please try payment with a debit or credit card (Visa, MasterCard, Discover, and American Express).

RETURNS

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order. Item(s) must be returned together with proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Note: Our policy may last 10 days from the arrival date especially fragile products. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

EXCHANGES (IF APPICABLE)

We only replace items if they are defective or damaged. If you need to exchange it for the same item,  please send us an email via support@lookgal.com

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@lookgal.com

CANCELLATION POLICY

Cancellation is approved within the first 6 hours of purchasing time. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipment. No one can cancel your order once it is being processed already. Please be informed that a management, processing and transaction fee (30% of your total order value) will be applied for the cancellation.

Full refund only applies to switching orders. Once you place new orders, our system will automatically cancel old orders and refund 100%. Please inform us via email when you have switching orders.

We would be so appreciated if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

Contact Us 

Email: support@lookgal.com 

Phone number: +1(212) 235-1167